Shipments and returns

Your pack shipment

Delivery of Items

Items require 1 to 3 working days to be delivered after the order is made and processed by the purchase and delivery teams.

Return Policy for Undelivered items

In the event your order has not yet been delivered and you wish to cancel items in your order, a cancelation will be granted if the items have not yet been assigned to our drivers. To proceed with canceling the order, click the “Cancel” button for the specific items you wish to cancel complete the cancelation process on your order details page. In this case, you will receive a full refund and will not be penalized. Refund will be implemented depending on the policy for the payment method applied.

In case your order has not yet been delivered but the delivery has been assigned to our drivers, the “Cancel” button will be deactivated and you will only be able to access the “Return” button. In this case the regular return policy would apply.

Return Conditions

·         Return requests should be made within 3 (three) days from receiving the item.

·         Item should be in the same condition you received it. If you use or damage it, it can no longer be returned. In case you ordered a product and requested a return and the product was found to be damaged, you will bear all delivery and return fees associated with this product.

·         Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories.

·         The original package of any item should not be opened and should remain sealed.

Information We Collect

  • Personally identifiable information
  • Financial information
  • Transactional information
  • Device-related information
  • Information Disclosure